Call Center Categories

No matter how prepared we think we are, we never truly know what awaits us in terms of natural calamities, technical snags, unforeseen interruption i.e. the factors that are pretty much out of your control. Choosing a reliable call center disaster services will ensure that your business runs smoothly even in the face of adversity. Call Center BPO’s disaster recovery service is one of the best there is. We provide comprehensive range of services to our clients that helps us eliminate all uncontrollable factors that prevents you from providing timely services to your customers. When you call us at 833-333-5030 to know more about these services, we first try to understand your requirements and then work closely to develop a system that allows for business continuity to keep the disasters from affecting your workflow. Our reliable call center has been offering these services for the last 10 years and gives years of business continuity to our clients at the time of natural calamity or technical outages. By preparing for these contingencies beforehand, you can make a significant impact on the quality of service provided to your customers. Some of the events that require a defined disaster recovery plan:

  • Power failures
  • Natural disasters
  • Inclement weather such as hurricanes, snowstorms etc.
  • Network interruptions and outages
Why do you need a disaster recovery plan?

Whether it’s a natural disaster or an unexpected outage that throws your operations out of track, for your customers it’s business as usual. Serving them at these critical times is whilst your competitors are still scrambling to get back on their feet is what spells the difference in customer service. A customer left unserved is probably an opportunity missed. You always need to be there for them, and that will go a long way in enhancing your brand image and goals. A mission critical disaster recovery plan that will serve as a backup during contingencies thus becomes crucial in order to ensure business continuity.

How do we ensure continuity?

Our experts will first evaluate your needs and draft a viable disaster recovery plan to suit different levels of protection in the face of contingencies. These levels are:

Cold disaster recovery:

This involves setting up two functioning call centers in two different locations which allows the operations to shift to the backup center in case the primary one is forced to shut down. Since computers need to set up and WAN link redirected, this process may take a few days and is generally suitable for businesses that can accommodate extended downtimes without a significant negative impact.

Warm disaster recovery:

In this type of plan, along with the space and furniture, cabling and computers are also set up. In the event of an emergency, the WAN link can be redirected and necessary applications installed to kick start the operations. This is best suited for businesses that have some wiggle room for minimal downtime.

Hot disaster recovery:

Easily the best and most prepared choice for those who want to make it seem like ‘nothing ever happened’. This involves setting up a recovery center which is online and ready to operate. The center is continuously synchronized to the database of the primary center so that the speed of recovery is almost instantaneous in the event of an outage.

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