About Us

About Us Call Center BPO

Call Center BPO is a full-service Business Process Outsourcing company that offers an extensive range of business solutions to clients with highly-trained staff, state-of-the-art technology and trusted cost-cutting methods. Based out of the United States with its headquarters in Florida, we have a dedicated workforce comprising native speakers (English and Spanish) who can decode the needs of customers effectively and provide quick resolutions to their problems.

While outsourcing is primarily about developing a process to overtake the routine tasks of clients, our company attaches importance to the value of creativity and workmanship to enhance your customer outreach efforts. What makes us different than any other call center out there is the amount of planning and research we carry out before taking over a project and the world-class standards that we guarantee throughout your association with us.

With years of knowledge, expertise in several industries and proven experience in handling customers from every region of the country, no one understands the essentials of business process outsourcing in the states better than us. We develop all our processes keeping in mind the core needs and expectations of our clients to ensure the reduction of costs, increased revenues, optimization of workflow and reliable infrastructure.

Besides our hallmark inbound and outbound teleservices, we also specialize in several other areas of customer support such as mail response, live web chat, employee leasing and interactive voice response (IVR) services, back office, marketing and more.

Our Goal at Call Center BPO

Lowering costs

Our comprehensive customer support solutions ensure that your management and staff are able to devote their time on the core facets of the business without worrying about handling the clients. With an increased focus on the task at hand, companies are able to boost productivity which leads to cost efficiency. Setting up an in-house team, providing them ground space and training them in customer handling can be a time consuming and expensive affair. Call Center BPO provides strong infrastructure as well as a dedicated team of resources to provide you the best customer support mechanism at a much lower cost.

Boosting customer satisfaction

Customers are the fulcrum of all business operations and we pay special attention to how to boost client satisfaction. We begin with a thorough research program to identify the target groups and follow them up with communication strategies for lead generation and client conversion. Moreover, we conduct routine quality assessment activities and regularly train our agents to handle various types of client situations to boost customer satisfaction.

From leading MNCs to small businesses, we have offered quality customer care support to countless firms across the US and have cast our name in stone as the most trusted and reputed call center Business Process Outsourcing unit in the industry.

Looking to outsource?
Get in touch with us now on 833-333-5030
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