Call Center Categories

Call Center BPO - Rhode Island

With sandy shores and seaside colonial towns, Rhode Island packs a punch larger than its size. It is as vibrant and bustling as you can imagine. With health services, tourism and manufacturing capturing the largest slice of the economic pie in the state, Rhode Island surely has a great economic future. And any businessperson in the state could do with a helping hand, considering how fierce the competition is. With its industrial outputs such as submarine construction, shipbuilding, costume jewelry, fabricated metal products bringing in huge business to Rhode Island, can a business really afford to invest time and resources to mundane activities? The answer is a clear NO! If you don’t want to compromise with your work, hiring a competent third-party call center vendor is the best decision you can make. They can handle your customer and administration–related services while you can focus on taking your business from strength to strength. Call Center BPO is a leading name in the industry and is known to offer fully customizable services to all its clients in Rhode Island. We work with customers at our core, and want to help you chase the dreams you have for your company with as little stress as possible. One room apartment or your neighbor’s garage or even a 50-floor building – no matter how big or small you are, we leave no stone unturned to help drive sales and provide effective customer handling. For all customer-outreach solutions, reach out to us. You need to call at (551) 220-3370. Call Center BPO has worked with top clients across the United States – from healthcare, and financial services to ecommerce, education, nonprofit and marketing. Our strong client care services have endeared us to our local customers in Rhode Island and proved us to be the best in the business, in spite of so many business process outsourcing call center providers cropping up in the state. We are the quickest, most trusted and most effective because of the infrastructure we provide, coupled with the best brains in the industry who will help you reap the benefits of our network of communication solutions. You will be glad your hired us for the job! With years in the business handling customer support, upselling, cross-selling services, we provide quality support to every type of service industry in the country and across all verticals. We are not just profitable for your business; our services will help you streamline your business and our network of communication solutions will make you believe in our assurance of dependability.

About Us
We are a business process outsourcing company that aims to service different kinds of businesses ranging from technology to manufacturing and much more. With a diligent and hardworking staff, equipped with state-of-the-art technology, we decode your customers’ needs, all within your budget! While we are headquartered in Florida, we command a strong presence across all 50 states including Rhode Island. There are a dime-a-dozen business process outsourcing companies who do what we do, but no one comes even close to our success rate because of our creativity and our workmanship. The brand value of the company, and its association with its customers is our primary focus area, which is the reason why we put in a lot of research and planning before executing our projects. Our workforce, which comprises of native speakers (England and Spanish) work on decoding the requests and concerns of the customers and help provide quick resolutions. Call Center BPO works closely with the company, and takes over important responsibilities, which may seem like a routine task of clients, but it helps in optimization of workflow, and cost reduction. We have been successfully doing the same for years and our knowledge base and experience in this field spans across various industries which have been outsourcing their work to us. We provide 24-hour customer support, live web chat, interactive voice response (IVR), back office and marketing in addition to our hallmark inbound and outbound services. If you want to know more about our service repository, you can call us at (551) 220-3370 and we’ll be glad to assist!

Services That’s Provide By
Call Center BPO

Inbound

Whether you are part of Rhode Island’s flourishing health service scene or are busy tending to the horde of travelers which throng the state each year, it is not always possible to have a dedicated team of service experts to take in customer calls. Leave the task to us; we will handle all your customers’ requests and complaints. All your inbound queries will be tackled by Call Center BPO experts in a manner that will win you lifelong associations with your patrons. You can be guaranteed that your services and products will see better sales.

Outbound

Who likes an annoying phone call by a sales executive? Probably no one! But we will make sure that the story is different for you and the difference makers are our agents who understand their customer’s psyche. Call Center BPO picks the best agents, and they in turn employ their expertise in handling customers through any concern or complaint. Our extensive market research amplifies the value you receive from every conversation with a potential customer and this amounts to an increment in the value of your products and services.

Back Office Operation

Billing and overhead costs taking all your time? Employee matters weighing you down? Worry not! Call Center BPO will take over all your back-office troubles and provide efficient solutions to all concerns that you may have. While you will cut costs on back-office operations because of how we streamline your operations, you can also put in more effort on running your business!

Marketing

Selling is an art and the state seems to excel at it. Rhode Island is home to a lot of Fortune 500 companies, which means people here are successful at providing services and products. Our customized e-marketing services align individual needs according to industry to world-class standards, and this is done through field research techniques and market segmentation tools

Telemarketing

Our team of skilled professionals don’t just read from a rote script but in fact modulate their approach as per your needs. This is our hallmark, for we individually cater to each customer in the best possible way and patiently guide them through their problems and concerns. Telephone surveys, event registration, tele-fundraising, lead generation and appointment scheduling - we do everything that is required to ensure your business grows at full speed in Rhode Island.

Technical Support

Rhode Island is aware of how fine our technical support is. Our army of skilled agents, tasked with a gamut of dependable infrastructure, provide you an array of technological services including technical support, IT consulting services and software development. You will see the result when your sales rocket and so will your satisfaction with Call Center BPO.

Business Process

Call Center BPO leads the race among outsourcers because of our cost-effective solutions and high quality services. We will combine the best human resources to meet any task that you set for us through the right infrastructure, irrespective of whether you are a manufacturing unit based in Providence, or a financial group operating out of Woonsocket.

Chat Services

Our chat services have led Call Center BPO to be counted among the best live chat service providers in the states. A one-to-one interaction is a rare commodity in today’s world and we provide effective customer handling through web interactions, which are available around the clock. All our agents are also trained to offer live chat support.

Our Goals at Call Center BPO

Lowering Costs

No company can succeed if it is burdened by rising costs. Call Center BPO will ensure that your bottom line is not hurt as we take care of ancillary customer solutions so that you can focus on core business development. You can trust us to provide you with the best team for all your customers’ needs and this will aid in increasing productivity in your workspace.

Boost Customer Satisfaction

The months that it takes for you to earn a customer can all be lost due to one small mistake. So our motto is to earn you a satisfied customer, which effectively means good business. With our extensive research, we identify target customers and our efficient communication strategies help in generating leads, ending with earning more life-long clients for you.

If you are looking for quality customer service at an affordable price

Then you need to get in touch with Call Center BPO at (551) 220-3370. We’re the number one call center firm in Rhode Island.
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Call center BPO Rhode Island Location:

(551) 220-3370
10 Dorrance St # 700 Providence, RI 02903

Looking to outsource?
Get in touch with us now on (551) 220-3370 and make a partnership for life.

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Sent Request Now